Terms & Conditions

Welcome to Bhitai Bandhani. By using our website [https://bhitaibandhani.com], Managed by BHITAI HANDICRAFT you agree to the following terms and conditions:

1. Eligibility
   You must be at least 18 years old to make a purchase.

2. Product Accuracy
   We strive to display products as accurately as possible. Due to lighting and screen differences, slight color variations may occur.

3. Pricing
   Prices are listed in INR and may be subject to change without prior notice.

4. Orders & Payments
   All orders are subject to availability and confirmation of the order price. Payments are processed securely via our selected payment gateway providers.

5. Intellectual Property
   All content on the website including images, text, and designs are the property of Bhitai Bandhani and may not be reproduced without permission.

6. Right to Refuse Service
   We reserve the right to refuse service to anyone for any reason at any time.

7. Governing Law
   These terms are governed by and construed in accordance with the laws of India.

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 Privacy Policy

We value your privacy. This policy describes how we collect, use, and protect your personal information.

1. Information We Collect
   When you make a purchase or register, we collect your name, email, phone number, address, and payment information.

2. Use of Information
   Your information is used for order processing, customer support, and updates regarding your purchase or our services.

3. Third-Party Disclosure
   We do not sell or share your personal data, except with trusted third parties like payment gateways and courier services.

4. Cookies
   Our website uses cookies to improve user experience and track website performance.

5. Data Security
   We implement strong security measures to protect your data.

6. Contact
   If you have privacy-related questions, contact us at:
   📧 sadikkhatri00@gmail.com

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 Return & Refund Policy

We want you to be satisfied with your purchase. However, since our products are handcrafted and often made to order, please review our return policy:

1. Return Eligibility

• Returns are accepted only for defective or damaged products.

• Return request must be made within 3 days of delivery.

• Items must be unused and in original packaging.
  

• Damaged/Defective Products Exchange / Replacement will be delivered in 7-10 working days

2. Non-Returnable Items
   Products with minor color variation or custom orders are not eligible for return.

3. Refunds
   Refunds will be credited to the original payment method within 7 working days after approval of the return.

4. Return Process
   Email us at sadikkhatri00@gmail.com with your order number and images of the product.

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 Shipping Policy

1. Order Processing
   Orders are dispatched within 3–5 working days after payment confirmation.

2. Delivery Time
   Estimated delivery time is 5–10 working days depending on your location.

3. Shipping Charges
   Shipping fees are calculated at checkout and may vary based on weight and location.

4. Tracking
   Once dispatched, you will receive tracking details via email or SMS.

5. Delays
   We are not liable for shipping delays due to courier issues or unforeseen circumstances.

6. Incorrect Address
   Please ensure your shipping details are correct. We are not responsible for delays due to incorrect information.